Refund & Cancellation Policy

How cancellations, renewals and refunds work for VetConnect subscriptions. Simple, honest terms — cancel anytime.

Last updated: 28 September 2026

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1. Cancellation — anytime

You can cancel your VetConnect subscription at any time from your account settings (Account & Clinic Settings → plan/subscription). No phone call or email is required, though we are happy to help at care@zoazoneservices.com.

Cancellation stops future renewals (including UPI AutoPay / eNACH / card mandates). Your access continues until the end of the current billing cycle — you are not charged again after cancelling.

2. Free trial

The 14-day free trial requires no payment method, so there is nothing to cancel or refund. If you subscribe during or after a trial, the Refund & Cancellation terms on this page apply from your first payment.

3. Eligible refunds

Approved refunds are processed within 5–7 business days and returned to the original payment method used at checkout (via Cashfree Payments for Indian customers). Your bank or card issuer may take a further 2–3 business days to reflect the credit.

Refunds may be considered when, for example:

  • you were charged after cancelling, in error;
  • a subscription upgrade was double-billed within the same billing cycle;
  • the service was materially unavailable and we could not restore it, at our discretion.

4. Failed & duplicate debits

If a payment fails or is debited in duplicate, the excess amount is auto-refunded to the original payment method within 5–7 business days — you do not need to request it. If an auto-refund does not appear within 10 business days, contact us and we will trace it with the payment gateway.

5. Non-refundable cases

  • Partial billing periods already used (monthly plans) — cancellation simply stops the next cycle.
  • One-time white-glove setup & customisation fees (Enterprise plan) once the setup work has begun.
  • Per-message communication credits already consumed (email / WhatsApp / SMS sends).

6. How to request a refund

Email care@zoazoneservices.com with your registered clinic email, the invoice/bill number or payment reference, and a short reason. We acknowledge within 48 hours and complete eligible refunds within 5–7 business days of approval.

7. Contact

Zoa Zone Services Pvt Ltd (India) • Zoa Zone Services LLC (USA) • care@zoazoneservices.com • +1 256 699 8899.