Terms & Conditions

Which entity you contract with depends on where your clinic is located:

VetConnect is cloud-based veterinary practice management software (SaaS) for clinics and hospitals. It includes appointment scheduling, patient and pet records, medical records and prescriptions, billing and GST-compliant invoicing, pharmacy and inventory management, vaccination tracking, client reminders over email, WhatsApp and SMS, a pet-owner portal, and AI-assisted clinical tools.

We provide the software platform on a subscription basis. We do not practice veterinary medicine and are not a party to the relationship between your clinic and its clients.

Paid plans are billed monthly or annually. Subscriptions renew automatically at the end of each billing cycle using the payment mandate you authorised at checkout — for Indian customers this may be a UPI AutoPay mandate, an eNACH mandate, or a card mandate processed securely via Cashfree Payments.

You may cancel anytime from your account settings (Account & Clinic Settings). Cancellation takes effect at the end of the current billing cycle — you keep access until then and are not charged again. Annual plans are not renewed once cancelled mid-term; see our Refund & Cancellation Policy for eligible refunds.

New clinics receive a 14-day free trial of their chosen plan. No payment details are required to start the trial. If no subscription is started after the trial, the account is paused — your data is preserved and can be exported at any time.

• You are responsible for the accuracy of the patient, client and clinical data you enter, and for keeping your login credentials and staff access secure.
• Your clinic remains solely responsible for the veterinary services, prescriptions, and billing you deliver to your own clients. Clinics paying their own clients through the platform (for example, refunds of clinic fees or package settlements processed to a client) remain responsible for their own services, taxes and obligations — VetConnect supplies software only.
• You must comply with all laws applicable to your practice, including drug-schedule requirements for prescription-only medicines and local data-protection obligations.
• You may not use the platform for unlawful purposes or to infringe others' rights.

Prices are listed on our Pricing page. For Indian customers, prices are exclusive of GST; GST is applied at checkout as applicable. We may change plan prices with at least 30 days' notice before renewal; the change never applies mid-cycle.

Your clinic's data belongs to you. We store it to provide the service, never sell it, and delete it on verified request after account closure. How we handle personal data is detailed in our Privacy Policy.

We target high availability of the service but do not guarantee uninterrupted operation. Planned maintenance is communicated in advance where possible. Support is available at care@zoazoneservices.com during business hours (Monday–Saturday, 10:00–18:00 IST).

To the maximum extent permitted by law, our aggregate liability arising out of or relating to the service is limited to the subscription fees you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental or consequential losses, including loss of profits or goodwill.

You may stop using the service and close your account at any time. We may suspend or terminate accounts that breach these Terms, with notice where practicable. On termination, you can export your data; after 30 days, residual data is deleted in line with our Privacy Policy.

For customers in India, these Terms are governed by Indian law, and the courts at Hyderabad, Telangana have exclusive jurisdiction. For customers outside India, these Terms are governed by the laws of the State of New York, USA. We will always try to resolve disputes amicably first — contact care@zoazoneservices.com.

Questions about these Terms: care@zoazoneservices.com • +1 256 699 8899.